Our Services
 Ombuds
The
Ombuds service provides you with the opportunity to talk or write to an Ombudsperson
about your concern or problem. You may not want others to know about your situation,
or you may fear the consequences of speaking up against someone, or you may
just need some information about ISKCON and how it runs, and you don't know
where else to turn for an answer.
As trained Ombuds, we will hear you out, and offer you options on how to deal
with the situation. Often, just having someone listen to you carefully provides
you with relief. We are happy to serve you in that way. At your request, we
may even contact the person or group you are having difficulty with, either
with the hopes of improving the situation or setting up a mediation for you.
The Ombuds Office is an independent, neutral, confidential and informal resource.
It does not accept formal complaints or notice for ISKCON. If you wish to make
a record, or put ISKCON "on notice", that is, to make ISKCON formally
aware of a particular problem, we can provide information on how to do so.
Ombuds Evaluation
Directly following an Ombuds case it is helpful that the visitor completes
an Evaluation Survey of the case. This enables us to monitor and improve the
services we are offering. Please take the time to complete the survey.
The survey can be either filled out online or downloaded:
 Mediation
The Mediation service provides you with the opportunity to directly confront
the issues with the other person, but under the control and guidance of a neutral
trained Mediator. The Mediator's role is to see that both parties get equal
opportunity to express their views and guide them towards a mutually agreeable
solution. The Mediator is not a judge and will not impose a solution on either
party, but will help the parties come to their own solution. ISKCONResolve
has trained mediators in most parts of the ISKCON world. You may choose a mediator
from the list of devotees who have taken the ISKCON mediation course, or contact
us to help you arrange a mediation. We are happy to help, and are ready to ask
the other party if they will participate in the mediation.
ISKCON Mediation Evaluation
Directly following a mediation it is helpful that both the mediator and both
the disputants complete an Evaluation Survey of the mediation. This enables us
to monitor and improve the services we are offering. Please take the time to complete
the survey.
Mediator and disputant surveys can be either filled out online or downloaded:
 Dialogue
You may not be ready to commit yourself to working out an agreement with another
party as in Mediation. A precursor to mediation is dialogue. ISKCONResolve's
mediators can also function as facilitators of a dialogue. In a dialogue people
in conflict start to communicate and understand one another. It's a very helpful
first step in a dispute that is complicated or longstanding.
 Conflict
Analysis
Many conflicts are complicated. They may exist on the individual level, but
also be influenced by the community or Society-wide level. They often have a
substantial history behind them as well. ISKCONResolve can help you map
out the conflict, and also help you decide on which levels to address it. This
is an important exercise to ensure that the same dispute doesn't reoccur again
and again in the future.
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